Because most of our products are made to order, we have the following return guidelines:
Returns
We accept returns within 14 days of delivery for unused items in their original condition.
To request a return:
- Email [email protected]
- Include your order number
- Provide photos if the item is damaged or defective
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Items damaged due to misuse
- Clearance or final sale items
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery.
- Provide clear photos of the issue.
- We will offer a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method within 5–7 business days after the return is received and inspected.
Shipping charges are non-refundable unless the return is due to our error.
Vendor Fair Purchases
Items purchased in person at vendor fairs are considered final sale unless defective at the time of purchase.